Frequently asked questions.

How do I know what Size to buy?

Please Find our Size guide here.

How do I care for my Sweater?

Never Machine wash your woollens, you can hand wash your sweaters in wool cleanser and luke warm water, never above 90 degrees, never wring your sweater, roll in a dry towel to release excess water and pull sweater back into shape and allow to dry flat. Never put in a tumble dryer. We would advise to air wash buy hanging your sweater our in the air. 

Can I return a sweater that is not the right fit?

Yes you can return your sweater as long as it is within the 30 days, and as long as it has all the labels and tags on it. Please see Our return Policy and How to Make  returns here. 

What is the best way to store my sweater?

Do not hang your sweater, because it is is a natural fibre it will stretch . Fold your sweater and keep it in an airtight container.

What are the taxes/duties if I order outside the Eu?

Any Taxes and/or duties on your order will not be included in your online total. The carrier will charge the package recipient  all applicable duty, taxes and/or brokerage fees at the time of delivery. Aran sweaters Ireland do not collect these taxes, they are not included in your online total. Please contact your local customs office for more information.

Is it safe to give my credit card details?

Your shopping experience is very important to us. We want you to feel safe and secure using our online store. You can safely enter your credit card number via our secure server, which encrypts all submitted data. We accept all major credit cards. 

Do You have a Privacy Policy?

Yes we do have a privacy policy. We will never sell trade or rent your information to a third party. We are committed to keeping your information 100% Private. Please see our privacy policy here.

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