Frequently asked questions.
How do I know what Size to buy?
Please Find our Size guide here.
How do I care for my Sweater?
Never Machine wash your woollens, you can hand wash your sweaters in wool cleanser and tepid water, never above 90 degrees, do not scrub your sweater vigorously as the will cause the wool to ball, never wring your sweater, gently role your sweater in a dry towel to release excess water and then pull sweater back into shape. Do not hang a wet sweater as it will dry out of shape. please allow to dry flat. Never put your sweater in a tumble dryer or on or near direct heat.
If your Sweater is not dirty and you would just like to freshen it up then we would advise to air wash your sweater. To do this you can hang your Unwashed (Not Wet) sweater out in the fresh air. The Fresh air will really freshen your sweater.
Can I return a sweater that is not the right fit?
Yes you can return your sweater as long as it is within the 30 days, and as long as it has all the labels and tags on it. Please see Our return Policy and How to Make returns here.
What is the best way to store my sweater?
Do not hang your sweater, because it is is a natural fibre it will stretch . Fold your sweater and keep it in an airtight container.
What are the taxes/duties if I order outside the Eu?
Any Taxes and/or duties on your order will not be included in your online total. The carrier will charge the package recipient all applicable duty, taxes and/or brokerage fees at the time of delivery. Aran sweaters Ireland do not collect these taxes, they are not included in your online total. Please contact your local customs office for more information.
Is it safe to give my credit card details?
Your shopping experience is very important to us. We want you to feel safe and secure using our online store. You can safely enter your credit card number via our secure server, which encrypts all submitted data. We accept all major credit cards.